Privacy Policy

Last Updated: September 22, 2026

SWIFTEX (“we,” “us,” or “our”) operates swiftex.info, an online store serving customers in the United States. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, make a purchase, or contact us.

1. Personal Information We Collect

Depending on how you interact with our store, we collect:

Contact information: Your name, email address, phone number, and billing and shipping addresses.
Order information: Products purchased, order history, returns, refunds, and payment confirmation details.
Payment information: Information needed to process your payment through Shopify and applicable payment providers.
Customer communications: Messages, inquiries, and information you provide when requesting assistance.
Device and browsing information: IP address, browser type, device identifiers, approximate location derived from your IP address, pages viewed, and interactions with our website.
Preferences: Marketing subscriptions, cookie choices, and shopping preferences you provide.

We receive information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify, payment processors, and fulfillment partners.

2. How We Use Personal Information

We use personal information to:

Process payments and fulfill, deliver, and manage orders.
Handle returns, refunds, and customer support requests.
Send order confirmations, tracking information, and service updates.
Operate, maintain, and improve our website.
Detect fraud, protect transactions, and secure our services.
Understand how visitors use our store.
Send promotional communications where permitted and consistent with your preferences.
Support advertising and measure campaign performance, where enabled and permitted.
Meet legal, accounting, and recordkeeping obligations.

3. How We Disclose Personal Information

We disclose information as needed to:

Shopify and technology providers that host and support our store.
Payment providers that process transactions and help prevent fraud.
Suppliers, fulfillment partners, and carriers that prepare and deliver orders.
Customer support and communications providers that help us respond to inquiries and send updates.
Analytics and advertising partners, where these services are enabled and subject to your choices and applicable law.
Professional advisers or public authorities when necessary to comply with legal obligations, protect rights, or address fraud.
Parties to a business transaction, such as a merger or acquisition, subject to applicable protections.

Some providers process information on our behalf; others may process it independently under their own privacy policies.

4. Shopify and Payment Processing

Our store is hosted on Shopify. Shopify processes personal information to provide and maintain the store, checkout, and related services.

Depending on the Shopify services enabled, Shopify may also use information about interactions with our store and other merchants to provide enhanced services, including personalized advertising. Where applicable, these activities are subject to your privacy choices.

For information about Shopify’s practices and available controls, visit Shopify’s Privacy Policy and Shopify’s Privacy Portal.

Payments are handled through Shopify and applicable payment providers. Please do not send complete payment card details by email.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to support shopping carts and checkout, remember preferences, maintain security, and understand website performance. Where enabled, advertising technologies may help personalize ads and measure their effectiveness.

Disclosures of identifiers, browsing activity, or shopping information to advertising partners may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain US state privacy laws, even when no money is exchanged.

You can manage cookies through your browser and any privacy controls available on our website. Blocking some cookies may affect store functionality.

Where applicable law requires, we honor recognized opt-out preference signals, including Global Privacy Control (GPC). These signals generally apply to the browser or device sending them.

You may also contact us at moeen@swiftex.info to request an opt-out of applicable sale, sharing, or targeted advertising.

6. Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.

Unsubscribing from marketing does not stop essential communications about your orders, payments, returns, or customer support requests.

7. Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information, its purpose, and applicable requirements.

We use reasonable safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

8. Your Privacy Rights

Depending on your state of residence and whether applicable privacy laws cover our business, you may have the right to:

Know about and access the personal information we process.
Request correction of inaccurate information.
Request deletion, subject to legal exceptions.
Obtain a portable copy of certain information.
Opt out of the sale or sharing of information and targeted advertising.
Limit certain uses of sensitive personal information, where applicable.
Appeal a decision concerning a privacy request.
Exercise your rights without unlawful discrimination.

To submit a request, email moeen@swiftex.info. We may need to verify your identity for access, correction, or deletion requests. Where permitted, an authorized agent may act on your behalf, subject to appropriate verification.

We will respond within the timeframe required by applicable law. If we decline a request, we will explain the reason where required. You may request an appeal by replying with “Privacy Appeal” in the subject line.

9. International Processing

Although this store serves US customers, our team and service providers may access, store, or process information in other countries.

Privacy laws in those countries may differ from those in your state. Where required, we use appropriate safeguards for international transfers.

10. Children’s Privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

We do not knowingly sell or share personal information belonging to consumers under 16.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised version here and update the date above.

Where required, we will provide additional notice or obtain consent before implementing relevant changes.