Refund & Return Policy

Effective Date: September 22, 2026

At SWIFTEX, we want you to shop with confidence. This policy applies to purchases made through swiftex.info for delivery within the United States.

1. Return Window

You may request a return within 14 calendar days after delivery.

For change-of-mind returns, items must:

Be unused, uninstalled, and in their original condition.
Include their original packaging, accessories, manuals, and any promotional items supplied with the purchase.
Be accompanied by an order number or other proof of purchase.

These conditions do not prevent you from reporting a product that is defective, damaged, incorrect, or materially different from its description.

2. How to Request a Return

Email moeen@swiftex.info with your order number, the item you wish to return, and the reason for your request. For product issues, include photos or a short video where possible.

We will provide return instructions and the correct return address. Please contact us before sending an item back, and do not use the address on the shipping package unless we confirm it.

For an approved change-of-mind return, please dispatch the item within 14 calendar days after receiving return authorization.

3. Return Shipping and Fees

Change-of-mind returns: You are responsible for return postage. Please use a trackable service and keep your shipping receipt.

Damaged, defective, incorrect, or misdescribed items: SWIFTEX will cover reasonable, necessary return shipping by providing a prepaid label or another agreed arrangement.

We do not charge a restocking fee. For orders shipped with free standard delivery, we will not deduct the original outbound shipping cost from an approved refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and report any problems as soon as possible, preferably within 48 hours, so we can investigate promptly.

The 48-hour period is a request for prompt reporting, not an automatic cutoff for your rights under applicable law or an applicable warranty.

We will assess the issue and arrange an appropriate resolution, such as a refund or an agreed replacement. Keep the item and packaging where possible until we provide instructions.

5. Items Excluded from Change-of-Mind Returns

The following are not eligible for change-of-mind returns:

Items used, installed, altered, or damaged through misuse or improper handling.
Opened in-ear headphones or earbuds where a hygiene seal has been broken, provided this restriction was clearly disclosed before purchase.
Products clearly marked “Final Sale” before purchase.
Gift cards and delivered digital products, where permitted by law.

Discounted or promotional items remain eligible unless clearly identified as final sale before purchase.

These exclusions do not remove applicable rights relating to defective, damaged, incorrect, or misdescribed goods.

6. Refunds

We will inspect your return and notify you of the outcome within 5 business days of receipt. If a return is declined, we will explain why.

Approved refunds will be issued to your original payment method within 5 business days after approval, or sooner where required by law.

Refunds include the amount paid for the returned item and applicable sales tax. Discounts will be reflected in the refunded amount.

Your bank or payment provider may need additional time to post the refund. Contact us if it has not appeared within 10 business days after our refund confirmation.

7. Exchanges

If you would like a different item, contact us first. We will confirm whether an exchange is available or guide you through returning the original item and placing a new order.

8. Cancellations and Missing Orders

To request cancellation, email us as soon as possible. We will try to stop fulfillment, but cancellation cannot be guaranteed once an order has shipped.

If we cannot ship within the promised timeframe, we will notify you and offer the choice to accept the delay or cancel the unshipped items for a full, prompt refund, in accordance with applicable law.

If your order does not arrive or tracking shows delivery but you cannot locate it, contact us. We will investigate with the carrier or fulfillment partner and arrange an appropriate resolution.

9. Your Consumer Rights

This policy does not limit rights or remedies available under applicable federal or state law, or any applicable warranty. Where the law provides additional protections, those protections apply.

The policy in effect when you place your order applies to that purchase.